Reorder Copilot – Privacy Policy
Reorder Copilot (“the App”) helps Shopify merchants manage inventory, forecast product demand, manage suppliers, create and track purchase orders, and monitor inventory-related information. This Privacy Policy explains how we collect, use, store, and protect information when you install or use the App with your Shopify store.
Information We Collect
Information from Your Shopify Store
When you install and use the App, we may access information required to provide the App’s functionality, including:
- Store name and Shopify store domain
- Merchant account and contact information provided through Shopify
- Product information, including product titles, SKUs, variants, inventory levels, and product status
- Inventory and stock information
- Order and sales information required for demand forecasting and reorder recommendations
- Supplier and purchase order information created or managed through the App
- Product and inventory-related configuration settings
We only request and process Shopify data that is necessary to provide the App’s features.
Information Provided by Merchants
You may provide information directly through the App, including:
- Supplier names and contact information
- Supplier costs and product pricing information
- Supplier lead times and minimum order quantities
- Purchase order information
- Inventory settings and reorder preferences
- Other information entered when configuring or using the App
Usage and Technical Information
We may collect limited technical information required to operate, secure, troubleshoot, and improve the App, including:
- IP address
- Browser and device information
- Request timestamps
- Application logs
- Error and diagnostic information
- App usage and interaction information
How We Use Information
We use the information we collect to:
- Provide inventory forecasting and reorder recommendations
- Analyze sales and inventory trends
- Help merchants identify products that may need to be reordered
- Create, manage, and track purchase orders
- Manage supplier information
- Synchronize relevant inventory and order information with Shopify
- Provide inventory alerts and reports
- Operate, maintain, secure, and troubleshoot the App
- Communicate with merchants about the App, including service-related notifications and errors
- Comply with applicable legal and regulatory requirements
We do not sell merchant information or use Shopify merchant or customer data for unrelated marketing purposes.
AI and Data Processing
Reorder Copilot may use automated or AI-powered processing to analyze sales, inventory, product, and related business information in order to provide forecasting and reorder recommendations.
Information processed for these purposes is used to provide the App’s functionality and is not used to create unrelated advertising profiles.
Sharing of Information
We do not sell personal information.
Information may be shared with service providers that help us operate the App, such as:
- Shopify, to provide Shopify store integration and API functionality
- Cloud hosting and infrastructure providers
- Email or notification service providers, where required to deliver App notifications
- AI or data-processing service providers, where required to provide forecasting or related App functionality
- Security, monitoring, and technical service providers
These service providers are permitted to process information only as necessary to provide their services to us.
We may also disclose information when required by law, legal process, court order, or to protect our rights, users, or the security of the App.
Data Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction.
Data transmitted between the App and Shopify or other supported services is protected using appropriate security measures, including HTTPS/TLS where applicable.
However, no method of transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain merchant and store information for as long as necessary to provide the App’s services and maintain the merchant’s account.
When a merchant uninstalls the App, we will delete or anonymize store-related information within a reasonable period, except where information must be retained to comply with legal, security, accounting, or other legitimate obligations.
Certain technical logs or information may be retained for a limited additional period where necessary for security, fraud prevention, troubleshooting, or legal compliance.
Shopify Data Deletion Requests
Reorder Copilot supports Shopify’s data privacy requirements and processes applicable data access and deletion requests.
Shopify requires public apps to implement mandatory compliance webhooks for customer data requests, customer data deletion, and shop data deletion before App Store submission. Shopify
When a valid request is received, we process the applicable information in accordance with Shopify’s requirements and applicable privacy laws.
Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information
- Request restriction of certain processing
- Object to certain processing activities
- Request information about how your data is processed
To exercise these rights or ask privacy-related questions, contact us using the information below.
International Data Transfers
We may use service providers located in countries other than the country where the merchant or store is located.
Where required by applicable privacy laws, we use appropriate safeguards for international transfers of personal information.
Children’s Privacy
The App is intended for businesses and is not directed toward children. We do not knowingly collect personal information directly from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the App, our data practices, or applicable laws.
When we make changes, the updated policy will be published on this page with a revised “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy, our data practices, or your privacy rights, please contact us:
Arcafy
3131 Michelson Dr
Irvine, CA 92612
USA
Email: support@arcafy.com