Arcafy

Store Translation Supreme – Privacy Policy

Store Translation Supreme (“the App”) enables Shopify merchants to automatically translate storefront content across multiple languages to serve international customers (“the Service”). This Privacy Policy outlines how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

From Shopify Account (upon installation):

  • Store Information – Store name, store email, store owner name

  • Theme & Content Access – Page texts, product titles and descriptions, collection names, navigation menus, and metafields (to perform translation)

From Merchants/Admins:

  • Merchant’s name, email address, and billing information (for support and account management)

From Store Visitors (via the storefront/interface):

  • IP address, browser and device details, geolocation data (used to deliver appropriate language version)

  • Cookie data related to language preference and session behavior

  • Timestamps and navigation events (collected via log files, web beacons, tags, or pixels for debugging and performance)

We collect this personal information directly, through your Shopify data permissions, or using the following technologies:

  • Cookies – Visit allaboutcookies.org to learn more

  • Log Files – Capture IP address, browser, ISP, referrer/exit pages, timestamps

  • Web Beacons, Tags, and Pixels – For monitoring translation requests and app interactions on your storefront

How Do We Use Your Personal Information?

We use the personal information we collect to:

  • Provide and optimize translation of storefront content

  • Automatically detect visitor language and deliver translated content

  • Monitor, troubleshoot, and enhance app performance

  • Communicate with you about updates, issues, and support requests

  • Improve user experience based on real usage patterns

We do not use any collected data for behavioral advertising or unrelated marketing purposes.

Sharing Your Personal Information

We may share personal information only with trusted parties needed to deliver the App’s functionality:

  • Shopify Inc. – For authentication and storefront content access

  • Translation Services Providers – (e.g. machine translation APIs) to perform actual translations

  • Cloud Providers – (e.g. AWS or similar) to host and process translation-related data

We may also share information to comply with legal obligations, fulfill lawful requests (e.g. subpoenas), or defend our legal rights.

Behavioural Advertising

We do not engage in any behavioral or targeted advertising using data collected by this App.

Your Rights (for European Residents)

European merchants and customers may:

  • Access any personal data we hold about you

  • Request corrections, updates, or deletion of your data

To exercise these rights, please contact us using the details below. Note: Data may be transferred and processed outside the EU, including in the United States or Canada for translation and app operations.

Data Retention

  • Translation Metadata (settings, mapping): retained while the App is installed

  • Visitor Logs (IP addresses, language preferences): retained for up to 30 days for performance monitoring

  • Upon uninstallation, we delete all translation-related data within 30 days, unless legally required to retain it

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, translation engine providers, or legal requirements.

Contact Us

For questions, concerns, or to exercise your privacy rights, contact us:

📧 Email: support@arcafy.com
📍 Address: Arcafy, 3131 Michelson Dr, Irvine, CA, 92612, US